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Customer survey results
We have recently compiled the results of a customer survey from users of our website over the last 6 months and are pleased with the positive responses which are detailed below. The results are based on 190 replies.
We will use the results to help us continue to improve our service.
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| The ease of purchasing training modules |
Percent |
| Excellent |
|
65 |
| Good |
|
33 |
| Average |
|
2 |
| Poor |
|
0 |
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| The quality of the training material |
Percent |
| Excellent |
|
39 |
| Good |
|
52 |
| Average |
|
8 |
| Poor |
|
1 |
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| The ease of use of the training material |
Percent |
| Excellent |
|
49 |
| Good |
|
43 |
| Average |
|
8 |
| Poor |
|
0 |
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| The professionalism of Wizard Learning |
Percent |
| Excellent |
|
47 |
| Good |
|
48 |
| Average |
|
5 |
| Poor |
|
0 |
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| Overall how would you rate your recent experience with Wizard Learning? |
Percent |
| Excellent |
|
50 |
| Good |
|
42 |
| Average |
|
8 |
| Poor |
|
0 |
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| On a scale of 0-10 how likely would you be to recommend Wizard Learning to your friends or colleagues, with 10 being extremely likely and 0 being not at all? |
Percent |
| 1 |
|
1 |
| 2 |
|
0 |
| 3 |
|
1 |
| 4 |
|
1 |
| 5 |
|
4 |
| 6 |
|
4 |
| 7 |
|
10 |
| 8 |
|
20 |
| 9 |
|
16 |
| 10 |
|
43 |
Customer comment can be viewed here and then use the tabs for diploma, advanced diploma, certificate and CPD system to filter the comments.
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