Introduction
This page provides information on how we collect, process, and use personal data. If you have any queries regarding this policy, please contact us via the Contact Us form.

Legal Basis for Processing
We collect and process personal data as it is necessary to provide information, respond to queries, and deliver our services. The lawful basis for processing is contractual necessity. We do not request or process sensitive personal data.

Providing personal data is entirely optional, but without it, we may not be able to assist you. We do not use your data for marketing purposes or share it with third parties for marketing.

What Data We Collect & How It Is Used

• Contacting us via web form – Data submitted is protected by Google’s G Suite and transmitted via email.
• Phone enquiries – Calls may be handled by our answering service, with messages transmitted via email.
• Doing business with us – To provide online training, we require your name and email address, which are stored securely on encrypted servers. Organisation names and addresses may also be recorded for CPD certificate generation.

We do not share personal data with third parties unless required by law or in the event of a business transfer.

Payments
Online card payments are processed through WorldPay, which uses high-level encryption. No credit card details are stored on our servers.

News Updates
If you opt into service-related updates, we will store your name and email address with our data processors for communication purposes.

Your Rights

Under data protection laws, you have the right to:

• Request a copy of the personal data we hold about you
• Correct inaccuracies or request data deletion
• Request the deletion of all personal data held by us

To exercise your rights, please use the Contact Us form.

Data Storage & Security
All personal data is stored on encrypted servers and backup drives to ensure security.

IP Addresses & Cookies

Our website uses cookies to enhance user experience. These include:

• Vital cookies – Essential for website functionality, such as remembering login sessions.
• Performance cookies – Collect anonymous analytics data to improve website performance.
• Functionality cookies – Remember user preferences to provide a personalised experience.

Any updates to this Privacy Policy will be posted on this page.